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FULCO CIRCULATION
MANAGER
Frequently asked
questions & troubleshooting
The following information covers the most common problems and is
not intended as a complete list. Solutions listed should be attempted as applicable before
contacting technical support.
Can't connect
to server
Login incorrect
Disconnected from server
Failed to open fileset
Missing or garbled data
Text fields get cut off
Can't connect to
server
Common Problems
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Loss of internet connectivity |
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Incorrect network settings |
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Server maintenance |
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Things to try
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Make sure you are connected to the internet |
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Make sure you have the correct host address
and port settings (see your network administrator if you are unsure about these settings) |
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Check the scheduled server maintenance times |
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Login
incorrect
Common Problems
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CAPS LOCK is on |
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Mistyped user name or password |
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Incorrect password |
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Non-existing account or account not configured |
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Account suspended or inactive |
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Password was recently changed |
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Things to try
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Make sure your CAPS LOCK is off |
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Re-type your user name and password |
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Make sure you are using the correct user name
and password combination for your account |
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Check with your client service manager to
ensure your account is active |
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Try using a previous password |
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Disconnected
from server
Common Problems
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"You have been disconnected from the
server." message popup |
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"Connection closed by remote host."
message popup |
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"You have been disconnected from the
remote machine." message popup |
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Link icon reports "Session closed" |
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Things to try
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An internal error occurred while the server
was processing your request. Restart the application and submit your request again. If the
problem persists, contact technical support. |
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A Fulco technician closed your connection.
Either the server was going down for scheduled maintenance, or a non-routine problem
required dropping client connections. Try your connection later. |
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Your connection to the internet was lost. If
the problem persists, contact your ISP. |
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Either you have not logged in or one of the
above has occurred. |
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Failed to
open fileset
Common Problems
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Mistyped publication file id |
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File id does not exist or is inactive |
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No access privileges |
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Publication files are locked for maintenance |
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Things to try
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Re-type the publication file id. File id's are
2-8 characters in length. |
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Make sure you are using an active file id |
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Check with your client service manager to
ensure you have appropriate access privileges |
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Check the job schedule for the corresponding
publication. Some jobs require exclusive use of the database. |
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Missing
or garbled data
Common Problems
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Data packet loss |
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Too many simultaneous requests |
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Old client version |
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Things to try
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Check your Internet connectivity. Slow or bad
connections can result in data corruption or packet loss. |
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Wait for previous requests to finish before
executing another query. Use the 'Refresh' option from the main menu. |
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Check for available software updates. Updates marked with an asterisk (*) are critical to proper
application performance and should be downloaded and installed as soon as possible. |
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Text fields get
cut off
Common Problems
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Non-standard font settings |
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Old client version |
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Things to try
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Use standard Microsoft® Windows® fonts |
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Check for available software updates. Updates marked with an asterisk (*) are critical to proper
application performance and should be downloaded and installed as soon as possible. |
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